Frequently Asked Questions

Why is my child receiving Oncor’s LivingWise® Program?
Your child’s teacher has elected to participate in the award winning LivingWise Program. Not every school or child has the opportunity to receive this Program. To be eligible, your child’s school must be located within Oncor’s service area.

What is Oncor’s LivingWise Program?
LivingWise, is a nationally acclaimed Program developed to teach students easy ways to use energy and water more efficiently in their own homes. Over the last 16 years, hundreds of thousands of families from across the country have participated in LivingWise, yielding tremendous energy and water savings, and an effective and enjoyable learning experience. Program content supports Texas Essential Knowledge and Skills (TEKS), so eligible schools can provide this fun-filled enrichment program while meeting state standards.

Who pays for Oncor’s LivingWise Program?
The LivingWise Program is provided by Oncor as part of the company’s commitment to reduce energy consumption and demand. Resource Action Programs implements the LivingWise Program as an independent contractor.

Who is Oncor Electric Delivery?
Oncor (Oncor Electric Delivery Company LLC) is a regulated electric distribution and transmission business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor operates the largest distribution and transmission system in Texas, delivering power to approximately 7 million customers and operating more than 117,000 miles of distribution and transmission lines in Texas. Oncor has been based in Texas since the start of its more than 100-year history. Oncor employees live and work here. We are vested in the future of Texas. To learn more about Oncor click here.

How much does the Program cost?
The LivingWise Program is provided by Oncor at NO COST to you, your school, or your school district.

Why should my family participate in Oncor’s LivingWise Program?
You can save energy and water in your home, which could positively affect your utility bills.

What does my family have to do?
Participation requirements are minimal. Your child will be given an Energy Savings Kit which includes high-quality, high-performance products utilizing the latest efficiency technologies. Your child will receive homework assignments to complement his classroom curriculum. These assignments include investigating the energy and water use in your home and are designed to highlight the potential benefits of switching to the new high-quality, high-performance products that have been provided in the Kit. All we ask in return is that your family pledge to save energy every day, complete two short surveys, and drop the yellow Parent/Guardian Comment Card located in your child’s Energy Savings Kit in the mail. If your child takes the pledge and completes both surveys, he will receive a Take A Load Off, Texas® T-shirt and Take A Load Off, Texas Wristband!

Can I get another Energy Savings Kit?
Sorry, only one Kit is available at no cost to each student. However, you can purchase additional Energy Savings Kits by calling 1-866-905-5778.

Why do you need my Electric Service Identifier (ESI ID #)?
Oncor wants to verify that we are providing the LivingWise Program to homes within our service area. Your ESI ID # is the fastest and easiest way for us to determine this. The ESI ID # will not be used to obtain any information about your household's electric bill, energy usage, or any personal information. The ESI ID # is ONLY used to verify that your residence is located within Oncor's service area.

How is the information in the surveys used?
The information provided by Program participants is used in several different ways. It is used to measure the knowledge gained by Program participants, to gauge the effectiveness of the Program activities, to gather demographic data, and to estimate overall energy and water savings that is reported to the Public Utility Commission of Texas (PUCT). The information requested in the surveys in no way connects us with your private electricity or water utility account information and CANNOT be used for any other purposes than those described above.

Who do I contact if I have questions regarding my electric bill?
Please contact the retail electric provider listed on your electric bill.

What other energy efficiency programs does Oncor offer?
Oncor offers several programs for homeowners and businesses located in Oncor’s service area. Click here to learn more.

Family sitting on couch. Family gathered on front porch. Mother and daughter in front of suburban home.